Repairs are tracked across Excel, messengers and paper
Status and history depend on who updated their spreadsheet last.
Platform for service centers
Run service operations. Build technical knowledge. Solve complex repairs together.
MESHRUT brings repairs, equipment, teams, technical documentation, AI and a professional community of service centers together in one system.
One system instead of disconnected tools
MESHRUT connects the entire service workflow—from equipment intake to capturing and reusing technical expertise.
Repair data keeps working throughout the process: completed work feeds labor-hour tracking and analytics, documents stay with the equipment record, complex cases can be discussed with colleagues, and verified solutions can be reused during future diagnostics.
Repair
→Team
→Documents
→Knowledge
→Client
→Manufacturer
When MESHRUT becomes useful
As service operations grow, spreadsheets and chats quickly stop being enough.
MESHRUT is not about replacing one spreadsheet with another. It becomes useful when repairs, documents, employee knowledge and communication are already scattered across different systems and become difficult to control.
Equipment history gets lost between service visits
When the equipment returns, the engineer has to reconstruct its history piece by piece.
Knowledge exists only in the heads of a few specialists
A fault solved six months ago becomes a new problem all over again.
Managers cannot see the real workload or bottlenecks
Overdue work becomes visible only after the client calls.
Documentation is scattered across folders and personal archives
Finding a schematic or service manual can take longer than the first diagnostic step.
Manufacturers cannot see what is really happening across their service network
Feedback from service centers remains fragmented instead of becoming structured data.
In practice
A typical workday without switching between five different systems.
MESHRUT connects the service advisor, engineer and manager around the same repair. Each person works with their part of the process, while the information remains shared and consistent.
01
Service advisor
Checks in the equipment
Selects the client and equipment, records the serial number, reported fault and items received. If the equipment has been serviced before, its previous history remains available.
ResultRepair created. The original data is retained.
02
Engineer
Performs diagnostics with full technical context
Sees the reported fault, previous visits, model-specific documents and previously completed work. When needed, the engineer can use AI Engineer or ask colleagues in Community.
ResultDiagnostic progress and conclusions are saved in the repair record.
03
Manager
Controls deadlines and workload without manual reconciliation
Sees the current status, assigned engineer, deadlines, labor hours and bottlenecks. The client receives only permitted information in their portal.
ResultThe live service overview is built from actual work activity.
How it works
One workflow—from equipment intake to final analytics.
Information entered at one stage is reused throughout the repair process. There is no need to copy it again between spreadsheets, chats and separate applications.
Intake
Client, equipment, serial number and fault description.
Diagnostics
Engineer, measurements, files, Technical Library and AI.
Decision
Work performed, approvals and discussions with colleagues on complex cases.
Work
Labor hours, actual time, documents and history.
Result
Client Portal, analytics and accumulated knowledge.
Repair #MSH-02418
DiagnosticsMX-500 welding power source
ClientIndustrial company
AssigneeAndrey G.
Due date09.09.2026
WarrantyNo
Fault description
After warming up, the equipment intermittently trips into protection. It can be restarted after cooling down.
DiagnosticsCheck the power module under load, driver power supply and cooling operation.
Repairs & service history
Every repair is a transparent workflow from intake to handover.
The repair record brings together the client, equipment, diagnostics, status, deadlines, completed work, documents, comments, cost, labor hours and change history.
- Service history stays linked to the specific piece of equipment
- Work entries include the assigned engineer, rate, time and earnings
- Incorrect entries are archived while preserving the change history
Repairs
№EquipmentClientStatusEngineerDue date
2418MX-500TechpromDiagnosticsAndrey09.09
2417TIG-315 AC/DCMechanicalApprovalAlexey10.09
2416CUT-45PromServiceReadyIlya07.09
2415BVO-6SteelIn progressAndrey11.09
AnalyticsService overview
Sep 01–07Repairs closed32during period
Average cycle6,4days
Labor hours118repairs + work
Repairs by dayactual
Overview & analytics
See the state of your service operation before problems turn into overdue work.
The live overview shows the queue and deadlines as they stand right now. Analytics answers management questions over time: repair cycle, workload, labor hours, repeat visits and financial performance.
QueueDeadlinesWorkloadRepeat visitsCycleFinance
Team & labor hours
Know who is working on what—and how much work is actually getting done.
Each employee sees only what relates to their work and role. Managers see team workload and compensation; engineers see their own jobs, hours and earnings.
AdministratorManagerAccount managerEngineerAccountant
Team performanceCurrent month
AG
Andrey G.Engineer
41.5 h12 jobsAI
Alexey I.Engineer
36.0 h10 jobsIP
Ilya P.Engineer
28.5 h9 jobsTechnical Library
Documentation is available exactly where engineers need it.
Documents can be organized by manufacturer, model and folder, opened directly in the browser, processed with OCR, and used by AI Engineer while working on a case.
Technical Library
▾Manufacturers
▾Manufacturer A
▸MX Series
▸TIG Series
▸Manufacturer B
Manufacturer A / MX SeriesModel documents
⌕ Search
Service Manual MX Series2.8 MB · service documentation
OpenElectrical Schematics1.4 MB · wiring diagrams
OpenError CodesOCR indexed · available to AI
OpenAI Engineer
Not a generic chat, but a technical assistant for an engineer’s day-to-day work.
AI Engineer can use the current repair data, technical documentation, verified solutions and shared knowledge about the equipment model. Data from different companies remains separated.
AI
AI EngineerRepair data and technical materials
Ask a technical question…
Professional network
Experience from one service center becomes knowledge for the entire professional network.
MESHRUT connects independent service centers so they can exchange technical expertise. Repairs, clients and internal analytics of each company remain private from other participants.
Community
Company data is isolated
Welding equipment / Power sources
✓ SolvedIntermittent E07 error after warm-up
✓ Accepted solutionCheck the driver power supply during warm-up and the power-module thermal contact.
In a similar case, the cause was increased contact resistance in the driver power-supply circuit.
Question
→Discussion
→Accepted solution
→Moderation
→Verified solution
→AI Engineer
Who it's for
One platform—different roles and responsibilities.
Each participant sees only the data and actions they need to do their job.
Service center
Your company’s entire service workflow in one system.
Repairs, clients, equipment, team, documents, analytics, Technical Library, Community and AI are brought together in one workspace.
- a unified service history;
- employee roles and permissions;
- workload and deadline control;
- client and manufacturer portals.
RepairsTeamClientsDocumentsAnalyticsCommunityClient Portal
Clients can follow repair progress without seeing internal service data.
Clients can see their service requests, equipment, permitted documents, statuses, approvals, messages and history—but not internal rates, salaries, internal notes or other customers’ data.
My equipment3 units
MX-500 power sourceRepair #2418
DiagnosticsCUT-45 plasma cutterRepair #2384
ReadyManufacturer Portal
Connect manufacturers to the real service network.
Manufacturers get a dedicated workspace for their brands, connected service centers, approved service requests, documentation and service statistics.
Manufacturer
Service AService BService C
requests · documentation · statisticsIntegrations
MESHRUT can connect with the systems you already use.
The platform supports integrations with external systems and services: 1C, email, OCR, AI providers and APIs. Availability of specific integrations depends on the implementation stage and MESHRUT configuration.
All features→REST API1CE-mailOCRAI providerArchitecture & security
A shared community does not mean shared operational data.
Each company’s data is available only to its users within their assigned permissions. Service centers share only the materials participants choose to publish in the professional Community.
Learn more about securityOrganization isolation
One company’s operational data is not available to other companies.
Roles & permissions
Access depends on each employee’s role and assigned permissions.
Separate portals
Service centers, clients and manufacturers use separate portals with different sets of permissions.
Activity history
Critical changes can be traced and audited.
Reliable storage
The production platform supports persistent data storage and backups.
Secure connection
The website and application use secure HTTPS connections.
Pricing
Choose the capabilities that fit the scale of your service operation.
Plans are being prepared for publication
Until then, you can explore the product in demo mode—without placeholder pricing or temporary conditions.
What you'll see in the demo
Not a slide deck—real service workflows.
In the demo, you can walk through key workflows using prepared sample data: open a repair, see the engineer workspace, documents, analytics, Technical Library, Community and AI Engineer.
Walk through a repair from intake to result
Review the repair record, statuses, assigned engineer, work performed, deadlines and history.
Explore the engineer workspace
Technical documentation, Community, AI Engineer and your own work metrics are available from one workspace.
See the manager view
Queue, workload, overdue jobs, labor hours and service analytics are brought together in one manager view.
Check the separate portals
Clients and manufacturers use separate portals and cannot see the service center’s internal data.
Rollout
You do not have to migrate your entire service operation in one day.
The platform can be rolled out in stages: start with repairs and the team, then add documents, client portals, the Technical Library and integrations. This reduces the risk of disrupting current operations just to introduce a new system.
Create your company
Set up core company data, roles and employee access.
Start tracking repairs
Move current work and new service requests into a single register.
Add knowledge
Add technical documentation, connect Community and configure AI Engineer.
Expand when you're ready
Client portals, manufacturer collaboration, APIs and external integrations can be enabled as needed.
Product demo
Want a demo tailored to your workflow?
Tell us how your service operation works and what you want to test. We’ll focus the demo on those scenarios instead of walking through every feature.
Service centersManufacturersTechnical teams
How is MESHRUT different from a standard CRM?
MESHRUT combines more than service-request tracking: equipment service history, engineer workflows, technical documentation, a professional Community, verified solutions, an AI assistant and collaboration with manufacturers.
Is there a shared chat for service centers?
Yes. In Community, the forum is used for structured technical discussions, while a separate chat handles quick questions between service centers.
Can other service centers see our repairs?
No. Company operational data remains isolated. Other service centers can see only the materials published in the shared professional Community.
Can multiple employees work at the same time?
Yes. Multiple employees can work simultaneously. Access to sections and data depends on each user’s role.
MESHRUT
See MESHRUT in action with sample data